• Sierra Vista, AZ, USA
  • Full-Time

Full benefits package available

Sentrillion is currently seeking a talented Help Desk Technician- Level II to provide support in Sierra Vista, AZ. The Help Desk Technician- Level II will support a contract with the US Customs and Border Protection Agency by providing services by providing technical support to customers, Area Maintenance Technicians (AMT), and installation operations personnel.

Specific duties can include the following:

  • Remotely troubleshoot computers for hardware and software problems.
  • Create, update, and close trouble ticket records in the Nationwide Operations Resource Management System (NORMS); document all actions taken to resolve issues. 
  • Provide telephonic technical assistance and support.
  • Assign trouble tickets to appropriate maintenance personnel.
  • Monitor and report status of open trouble tickets.
  • Provide after-hours on-call telephonic technical support according to published schedule.
  • Remotely install software and device drivers on computers.
  • Remotely troubleshoot computer operating systems for hardware and software problems.

See the full job description for more information and required qualifications.

Sentrillion is an EEO Employer/Protected Veteran/Disabled

Full Job Description
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