Sentrillion
  • Sierra Vista, AZ, USA
  • Salary
  • Full-Time

Full Benefits Package Available


Sentrillion is seeking to hire a full-time Field Maintenance Supervisor to support the US Customs Border Protection Agency at our field office in Sierra Vista AZ. The Field Maintenance Supervisor is responsible for the day-to-day management of field maintenance operations and field maintenance personnel for a specified region of operations; reports directly to the Maintenance Operations Manager.

 

RESPONSIBILITIES 

  • Responsible for the day-to-day management of field maintenance operations and field maintenance personnel for a specified region of operations; reports directly to the Maintenance Operations Manager.
  • Directly supervises all Area Maintenance Technicians (AMTs) within a defined region; prepares and conducts subordinate performance reviews.
  • Manages Nationwide Operations Resource Management System (NORMS) maintenance operations data for a specified region daily; assists the Maintenance Operations Manager in data collection, analysis and reporting of maintenance data supporting internal and external directives.
  • Selects, hires, trains, supervises, and develops field maintenance personnel. 
  • Manages tools and equipment assigned to the AMTs.
  • Supports field maintenance personnel with technical knowledge; provides input on software development to support these operations.
  • Provides subordinate technical training requirements to the Maintenance Operations Manager; uses the company training portal to track mandatory subordinate training requirements.   
  • Schedules and coordinates regional maintenance operations; creates, publishes and manages regional maintenance schedules.
  • Ensures subordinates complete reports, logs, expense reports, and timesheets in accordance with established suspense dates; Reviews and approves subordinates' timesheets, expense reports, and personal requests.
  • Manages resources supporting a 24/7/365 help desk support center.
  • Reports all progress and problems to the Operations Maintenance Manager; provides up-to-date information to Field Operations leadership as directed.
  • Manages and controls maintenance operations in accordance with company Quality Management established business processes, policies and procedures; ensures maintenance operations are conducted in accordance with published project plans and service level agreements.
  • Provides input for maintenance cost analyses for bids and proposals for potential contracts and projects.
  • Interfaces with customers daily to coordinate work, resolve issues, and ensure satisfaction.
  • Communicates specified and required information as directed to internal and external stakeholders through approved methodologies.

 QUALIFICATIONS 

  • BS or BA degree from an accredited institution, 4 years of experience in advanced communications, electronics, and electrical troubleshooting skills may be substituted for degree.
  • Must possess knowledge and have experience with the following: Microsoft Word, Excel, Outlook, Internet Explorer, and Microsoft Windows operating systems.
  • Extensive understanding of data networks, digital video cameras and recorders, fiber optics, security surveillance, and basic electronics fundamentals.
  • Must have a minimum of 1 year first line supervisory experience.

 

ABILITIES REQUIRED 

  • Strong verbal and written communication skills. Ability to convey complex technical information in an easily understood manner.
  • Strong interpersonal skills, able to interact at all levels of the organization and with customers.
  • Prior experience in a leadership role; able to guide and motivate subordinates directly and indirectly.
  • Strong detail-oriented skills; able to multi-task and change priorities quickly.
  • Prior experience with MS Office Pro Suite, project scheduling, and database applications.
  • Ability to work designated schedule, as well as maintain attendance and punctuality.
  • Valid driver's license; ability to meet the Company's Safe Driving Requirements policy.
  • Must be able to obtain and maintain at least a DoD Secret clearance and CBP Full Access clearance

PHYSICAL REQUIREMENTS 

  • Able to lift a minimum of 60 lbs.
  • Able to work in outdoor environment exposed to varying high or low temperatures
  • Must have sufficient physical agility to walk, climb, stand, crawl, and stretch on an occasional basis
  • Able to travel (approximately 25% of the time) by plane to remote US locations

 

Sentrillion is an EEO Employer / Protected Vet / Disabled

Full Job Description
Sentrillion
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